Ensuring Service Excellence

We realise that in order to maintain the levels of quality we require from our staff that we need to monitor and measure our service delivery, Wanstor does this in a variety of ways.

ISO 9001

A key part of this is the maintenance of the ISO 9001:2000 accreditation. Wanstor are audited by an independent body on an annual basis to ensure that the procedures and processes we have implemented to deliver a quality service are operating as they should through all levels of the company. We don't rest on our laurels but seek to continuously improve by ensuring that our Quality Manual evolves to take into account improvements we wish to make to our service delivery.

Service Level Management

We also ensure that we aware of our customers' perceptions of our services by regular contacts with our customers through a Service Level Management programme and questionnaires. We will talk to staff at all levels in our customer sites to gauge opinions of our service delivery. As well as maintaining a dialogue with our customers we ensure that communication is maintained within Wanstor by formal means so if problems do occur they are quickly raised and people made aware right through all parts of the company so a co-ordinated response is made to correct and avoid such occurrences in the future. All organisations occasionally have challenges for maintaining quality but it is how the organisation deals with such challenges that makes the difference.

Specific Wanstor services also have key performance indicators which are monitored, for example our helpdesk calls are analysed and reviewed to ensure quality of service is delivered at the levels we require.

As you can see the quality of our service delivery is very important to us. We place the customer first, always. Call us if you want to know more about how we can deliver high quality services to you.