IT Support

Business IT support for large enterprises benefits significantly from scale. Large organisations are able to manage thousands of devices with centralised IT Support centres. These efficiencies become possible with standardisation and management tools that present a common view of distributed systems. Small and medium sized organisations (those with 500 employees or less) have not previously been able to take full advantage of the economies of scale because they have become small islands of technology. Smaller companies typically have a higher total cost of ownership (TCO) because the lack of skills and availability of expert advice leads to increased IT support overheads.

A common characteristic of IT support teams within businesses is that within larger organisations it is more likely that the individual members are specialists rather than IT generalists. It is the specialist expertise which Wanstor possesses as a result of the scale of its operations which allows us to bring economy and efficiency to the IT support of small and medium sized enterprises.

Wanstor uses Service Level Agreements (SLA’s) to align its own business goals with those of our customers. This self-enforcing, shared goal arrangement allows our clients to focus on strategic goals without having to worry about supporting hardware and software platforms used to deliver the service.

Wanstor’s IT support solutions include a combination of traditional and innovative methods to provide a tailored service. Each client's requirements are individually assessed and a suitable IT support agreement is drawn up. Our full range of services include 24-hour network monitoring and on-site IT support with on-call staff outside of our extended helpdesk hours. All of our work is underpinned by a proactive and customer centric approach.