On-Site and Remote Support
On-site IT support from Wanstor is the perfect way to ensure that your IT support staff achieve a balance of knowledge and skill which is appropriate to your business requirements. Your on-site helpdesk may need regular refreshment with highly motivated graduates, or you may need a weekly visit from one of our 3rd line engineers.
Wanstor on-site IT support staff have skills which span operating systems, applications, local and wide-area networks and network security. By working in partnership with our clients we look for the pragmatic balance which delivers best value to your business.
Our on-site IT support service is available when you need and covers clients from small businesses to large enterprises, all of whom require on-site IT support within London for their computer network.
We regularly undertake a range of work such as server installation, network audits and troubleshooting, patch management, virus removal and protection, hardware maintenance and of course lots more. We also provide an outsourced IT support service to various businesses where we handle all of their IT requirements from consultation and planning to implementation and post-implementation support.
Clients that require new computer systems or network infrastructure can utilise our consultation and implementation services or opt for an entirely hosted solution using our hosted desktop service. We provide in-house engineers to carry out most installation tasks and our HP Preferred Partner and Microsoft Gold Partner status means there isn't much we can’t handle.
Our packages are both flexible and affordable from one-off work to regular monthly or weekly visits to permanently on-site staff so if you require more information please feel free to contact us.
Type of work we cover
- Troubleshooting for local and wide-area networks
- IT support contracts
- Configuration and management of Internet access and Email systems
- PC & server installations
- PC & server repairs
- Office relocation, including network and phone systems
- Virus and worm removal
- Network and server security and backup audits
- Simple and complex data recovery and backups
- Data centre support and remote hands-on work
- Infrastructure planning, sourcing and implementation
- Working with Microsoft applications and operating systems, Cisco IOS and a range of backup and anti-virus products.
We work with many different products including those from HP, Cisco, Dell, Microsoft and VMWare.