Our Service Excellence

How we do it

Customer Service is at the forefront of everything we do. From the way we answer the phone, to how we present our reports, it’s all geared towards providing you with the best service.

Core to this ethos are two management methodologies. The first of these is the ISO 9000 quality system and its program of continuous improvement. The second is the IT Infrastructure Library (ITIL), which provides us with a comprehensive guide on the Best Practices of IT Service Management.

What we give you

We are your partner, supporting you as your business evolves. From initial introduction, through implementation and Support, we will continue to monitor and report on our performance, giving you the opportunity to provide feedback at every stage of the process.

When we make recommendations, your business needs are at the heart of our specifications. Wanstor’s expertise spans a wide range of technical services. These include local and wide area networking, Email and File systems, IT Security, virtualisation, storage, cloud computing and disaster recovery. The solutions that we propose include tried and tested methods that guarantee the certainty of a positive outcome.

Our People

Our People are the Company, without them we would be unable to deliver the first class services which we are known for. Wanstor’s staff are carefully chosen and are all direct employees of the company. Their belief in what we do shows in our Service.

Working at Wanstor provides an opportunity for continuous career development for all technical staff. The success of the company provides new opportunities for progression for existing staff and openings for new employees. Staff enjoy the camaraderie of working as part of a great team, with access to the highest levels of expertise provided by senior staff and direct relationships with Microsoft and HP.

Not everybody has what it takes to be a Wanstor employee, we look for a dedication to customer service, and technical knowledge. It is also important to us that our employees feel happy and fulfilled, and Wanstor’s Long Term Incentive Plans (LTIP’s) provide an opportunity for staff to benefit directly from the company’s success.

Our Expertise

Whether internal to Wanstor or with our IT Solution Partners. As a Team we provide an in-depth expertise, knowledge and real enthusiasm to make sure you get the most from your IT Infrastructure.

Wanstor’s detailed technical knowledge of back-office IT networks, and front office support solutions span many different areas. Amongst these we include hosted desktop services, hosted email services, Internet access by Ethernet, MPLS and Broadband, Storage area networking over fibre channel and iSCSI devices, local and wide area networking, IT security and disaster recovery. There are few areas in which we are not able to provide appropriate expertise, but where these exist we are honest about them.

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Benefits