Staff Case Studies: Dustin

Dustin joined Wanstor more than two years ago as a helpdesk analyst but has since gained a variety of experience as an onsite engineer, undertaking proactive and project work for a number of clients.

Being passionate about technology, Dustin is always looking for an opportunity to learn new skills.

“When studying for an exam I generally take my time to understand the product and not just scan through what is needed to pass; this allows my knowledge of a product to increase and ensures a better outcome of projects that involve the technology in question and if there is something that is not clear, I will study it again until it has been perfected”

He became a VMWare Certified Professional a few months ago, and whilst continuing to receive the support and supervision of his senior colleagues, was able to undertake the initial stages of his first virtualization project within weeks of completing his course.

“I needed the experience of a proper implementation, and this was the first project where I helped build a virtual environment. I virtualized some of the client’s existing servers and rebuilt others. I also was involved in the migration of their data from the old servers to the new ones”

In addition to this he has recently completed a Foundation course in Computer System Management and would like to study further to obtain a BSc.

“Knowing different hardware technologies allows me to better assess what hardware solution to propose to a client when on site or while working on projects”

Wanstor has got a number of care based customers and Dustin, who has worked as a care co-ordinator feels that he understands the needs of the companies with regards to IT. Currently Dustin undertakes proactive work on day to day basis for various clients and enjoys looking for better solutions to existing problems and constantly thinking about new ideas and how to implement them in order to prevent problems from occurring in the future.

He particularly enjoys project work and researching new technologies.

“I would like to work on research, any new technology that has been released and needs to be tested to see if the product would benefit any of our existing or new clients, ironing out the problems with the technology in the test environment and then deploying the new technology”

Currently a technical consultant, he would like to become more senior and develop his expertise in order to be able to offer help to other members of staff in resolving complex problems.

Next: Uzma