Wanstor Network Services ..

Wanstor Proactive IT Support Services

Helpdesk Support Service

Unlimited Helpdesk Support:

Varying costs won’t help your budget. Our Unlimited Helpdesk service is a complete, fixed cost business support service that provides your staff with the support they need when they need it. Our services eliminate downtime to ensure you can get on with developing your own business. Dependable telephone support, Internet based remote control and quick response email support combine to provide an easy to use, instantly responsive solution to any IT problem.

With the Wanstor Helpdesk Service:

  • Real solutions are a phone call away
    • Wanstor Helpdesk services provide a single point of contact and accountability with guaranteed escalation procedures in place should they be required.
    • All you have to do is pick up the phone to speak to one of our friendly engineers. Always focusing on saving time, incoming queries will be dealt with in a technically efficient but understandable way. Unlike some companies, our team is committed to resolving your issues comprehensively at the first instance.
  • Internet based remote control
    • Should it become clear that your problem exceeds the support that can be given by phone we then turn to online support. This enables us to support you by remotely viewing and controlling your computers. What this means to you is instant action and a massive reduction in costly onsite visits.
  • Comprehensive solutions
    • Our team of experienced engineers are eager to find a resolution swiftly. We will own the issue until it is resolved – this means that we will contact other suppliers, manufacturers or service providers taking the responsibility off your shoulders so that you are not bothered with irrelevant issues in your day.
  • 24/7 Support for servers
    • When your vital business systems lapse during non-business hours, Wanstor does have an emergency hotline which will ensure a maximum 60 minute response time.
    • The most fundamental PC support is of the desktop, this by no means makes it less important. As a vital part of everyday business it is essential to have Front-Office support available that is not only timely but efficient to minimise downtime. Front Office Network support provides you with access to the expertise required to manage the PC side of your network.

When your vital business systems lapse during non-business hours, Wanstor does have an emergency hotline which will ensure a maximum 60 minute response time.

Management Reporting and Monitoring:

Wanstor's Helpdesk includes a comprehensive range of features and tools for providing real-time and regular management reporting capability. Simple ad-hoc reports can be created using the report wizard. Reports are available in data and graphical format and can be scheduled to run periodically, with automated distribution to management or customers via email, FTP or the web.

Wanstor IT Helpdesk Reporting and Monitoring London

Please contact us to explore how our unlimited helpdesk solution can help your organisation today.