Domain Name Terms and Conditions
Wanstor acts as a registrar and is therefore able to register and maintain domains on your behalf.
In line with Nominet guidelines, Wanstor must provide you with the following domain name information:
Our registrar tag is WANSTOR.
Customer Service Level Agreement
You can contact us at any time, by phone on 0333 123 0360, by email at or online via our contact page.
We will respond to all points of contact within 1 business day and aim to resolve any issues that you have within 5 business days.
Wanstor operate 24x7x365.
Domain Name Registration
Wanstor's standard domain registration process is as follows:
- We will investigate the availability of the domain(s) to understand if it is possible to register.
- If available, we will inform you of costs and the annual renewal period.
- Once accepted, we will purchase and register the domain on your behalf. You have the option to reject or respond when we notify you of the domain registration details, price and future domain renewals options.
- If agreed and registered, we will confirm in writing and advise of the renewal and cancelation process.
- Customers registering UK domains with Wanstor are made aware of the Nominet Terms and Conditions.
Domain Name Renewal
All domains managed by Wanstor are automatic renewed. This means that unless otherwise instructed by you, all of the domains that we manage on your behalf will automatically renew at the end of their registration period.
.co.uk domain names are renewed every 2 years, with other domains including .com and .net being renewed annually.
Domain Name Cancellation
If you no longer require a domain that is currently managed by Wanstor, we require a 90 day notice period, prior to the renewal date. If we do not receive instruction within this time period, we cannot guarantee that we will be able to stop the domain from renewing over the next registration period. Failure to provide the required notice for cancelling a domain name could result in you being billed for the next renewal period.
Domain Name Transfer
If you would like to transfer your domains away from our service, you can do so at any time.
Should you suffer any abuse (spam emails, phishing scams etc) then please contact us by phone on 0333 123 0360, by email at or online via our contact page.
We will review your issue as soon as possible and aim to resolve it within 5 business days.
Complaints and Appeal Procedures
Wanstor endeavours at all times to deliver a professional, courteous service. While we work hard to provide a high quality service at all times, we are aware that sometimes you may feel that you did not receive as good a service as you expected.
If that is the case, please contact us by email at or write to us at 124-126 Borough High Street, London, SE1 1LB.
Your complaint will be logged and then tracked by a senior member of staff through to resolution.
If you are not satisfied with the response to your complaint and wish to escalate it further, please contact Nominet directly in order to do so.