About wagamama

wagamama opened their doors in london’s bloomsbury in 1992, inspired by fast-paced, japanese ramen bars and a celebration of asian food. The restaurant set out to create a unique way of eating - bringing the fresh, nourishing, flavours of asia to all.

The Challenge

As a thriving restaurant business dependent on technology, wagamama required scale to assist in the operation of IT services to support 160 UK eateries and 5 in the US. It needed fast, 24/7 IT support for teams to help fix critical technology issues in restaurants, and keep them running smoothly.

A wagamama eat-in meal

The Solution

All restaurants and wagamama’s head office now have a dedicated Hospitality Service Desk Team that provide 1st to 3rd line technical support for all hardware and software issues.

"wagamama relies on technology to help deliver a positive experience to customers. As such, it was vital we partnered with an organisation that had in-depth understanding of the hospitality industry with the right people, systems and processes in place to help us meet customer demands."

Director of Business Development



  • IT infrastructure rebuilt to be more sustainable, manageable and cost-effective
  • Remote services replaced to improve remote working
  • OneDrive and Filesharing introduced to enable secure and effective collaboration
  • More streamlined, efficient staff onboarding system introduced
  • Daily troubleshooting of all company-wide IT issues
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A cashier working at wagamama