Wanstor’s Kitchen Display System (KDS) services simplify kitchen communications and processes; increasing kitchen efficiency, reducing errors, and enhancing food quality and speed of service. When a Kitchen Display System works well it can display food timings, and monitor food orders so chefs and restaurant management teams can co-ordinate the actions of hosts, waiting staff, and kitchen staff, to provide a better service and build customer loyalty.

However if the Kitchen Display System goes wrong, a restaurant or hospitality operation can be thrown into chaos with orders missed, diners not happy with the service they receive and management unable to put in place the right operational processes in the kitchen area. At Wanstor we provide a range of support services to restaurant and hospitality customers around Kitchen Display Systems including:

24/7 Engineering Support – We can provide highly qualified IT engineers to help you with the installation and maintenance of a Kitchen Display System. Additionally we can provide remote IT support for incident management, request fulfilment and event management.

Installation, Management & Maintenance – We offer these services for everything to do with a KDS deployment including – Advice on KDS purchases, Design & installation of KDS systems, In-life Engineering Support, Impact of KDS on existing IT infrastructure and 24/7 management & maintenance of your KDS system.

Incident Management - We work with your IT department to restore Kitchen Display Systems when they fail or are disrupted. Our KDS support engineers provide help around the following activities: Incident identification, incident logging, incident categorisation, incident prioritisation, initial diagnosis of the incident, escalation paths to level 2 engineers, incident resolution, incident closure and communication with the end user.

Request Fulfilment – We can make it easier for your users to find what they need from a Kitchen Display System, cut out confusion and put in place simple repeatable processes which save your IT team time and money having to answer basic questions around Kitchen Display Systems.

Event Management – We can help your IT team detect, communicate, and take the appropriate action for every KDS event that is significant to managing your day to day kitchen operations.

Availability Management - We can help you select the right Kitchen Display System, associated tools, infrastructure, processes and support people, so your IT department can meet agreed SLA targets around Kitchen Display Systems.

Security Management – We will make sure any Kitchen Display System we install has security at the heart of it.

Supplier Management - We understand KDS supplier management can be an arduous task for many businesses. Wanstor has over 15 years’ experience in dealing with a range of KDS suppliers. This means we are well placed to advise your business on which KDS products you need, how to manage the suppliers and how different products from different suppliers work together.

Service Level Management – We will work with your IT department to define, develop, monitor and manage SLA’s which are appropriate to your chosen Kitchen Display System and business operations.

Benefits of Wanstor’s Kitchen Display System Support Services

The benefits of using Wanstor as your KDS service partner of choice include:

  • A KDS solution which meets business needs and expectations both now and in the future.
  • The right SLAs in place which will help to make the Kitchen Display System relevant for users and provide a better customer experience.
  • Access to the right management information systems and tools so staff can fix problems quicker, be more business relevant and improve user satisfaction rates.
  • Lower IT operational costs as Wanstor’s best in class KDS engineering methods and processes can streamline incidents and resolve user’s problems quickly and effectively.
  • Track trends of incidents to see where problems are occurring with your Kitchen Display System and put plans in place to minimise risk and avoid failures/outages.
  • Gain an in depth understanding of different suppliers involved with Kitchen Display Systems and how they interact amongst each other, your business and your users.
  • Reduced in life risk around the Kitchen Display System you choose, as you will be able to test, validate, plan and support different Kitchen Display Systems.

Get expert IT consultancy services for your business.

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Business IT advice from James at Wanstor

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Business IT advice from Rob at Wanstor

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Phone: 0333 123 0360, 020 7592 7860
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