What is VoIP and why is it needed before 2025?

Matt Scahill,
Also known as Voice over Internet Protocol, VoIP is an advancement over traditional business phone systems which allows you to make calls over the internet. To help you understand more about how VoIP works and whether it can help improve your business operations, we’ve pulled together a handy guide to make your decision that bit easier.
IT Support staff speaking to customers

How does VoIP work?

A top level understanding of how VoIP works can be summarised by your speech being sent to the recipient through the web in real time by converting it digitally, allowing you to call any number or receive calls as long as you have an internet connection. When you get in touch with reputable VoIP providers, they will determine the best approach depending on your business size and the best solution available, establishing the most effective solution for your needs.

For businesses with more complex phone systems, hosted PBX is an effective solution that replaces the need for a central call controller with a switchboard system including IVR, call queuing and routing options so you can continue managing incoming calls efficiently. Alternatively, SIP trunking is a popular choice for businesses who are looking for more capabilities from their VoIP, utilising the ability to transfer multimedia data over the internet as well as voice data only.

Making the Switch Before 2025

Now that you can confidently answer 'what is VoIP?', establishing whether it is worthwhile transition for your business can feel like an intimidating process. Many large businesses have switched to VoIP to make use of the increased freedom and simplified processes, saving them money and increasing functionality.

If you are still relying on the PSTN network, the infrastructure that provides public telephone capabilities, it is important to make the switch in due course. The UK PSTN network is slowly being decommissioned and will be coming to a complete closure in 2025, contributing towards the mass IP network migration in the UK. With the current PSTN network now being outdated as technologies have developed, all businesses are looking to transition to VoIP before the closure as the circuits are no longer available to buy and will be cut off completely in 2025.

How to make the transition to VoIP

If you are looking to upgrade your telephony systems before the cutoff date, we are here to make the process as simple as possible. Wanstor are able to manage all of your IT needs so you can make use of our 24/7 UK based IT support as and when you need it, providing you with a full range of secure solutions so you can be sure that your data is as secure as possible.

If you’d like any more information on the best services for your business needs, do not hesitate to get in touch today.

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