Stop reacting to IT issues. Start preventing them.
Ticket-chasing can’t keep up with hybrid work and AI-speed change. Wanstor Managed DEX turns IT into an experience engine. It detects friction, auto-remediates issues, and proves ROI with Experience Scores.
Turn IT performance into business performance
Most IT teams still measure what happens after something breaks. However, the business feels the friction long before that.
Tickets close. Yet work stays slow. So you manage complaints, not the experience of work.
That’s where Digital Experience Management (DEX) changes the model.
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It isn’t monitoring. It’s continuous improvement.
Most tools tell you when something breaks. Digital Experience Management (DEX) helps you stop it happening again.
We measure how technology performs for your people across devices, apps, and networks. Then we remove the sources of friction before they become tickets.
As a result, issues don’t just get resolved faster – they happen less often.
What it means in practice
- First, we spot experience hotspots across the estate.
- Next, we prioritise fixes that shift productivity and cost.
- Then we apply silent fixes and repeatable runbooks at scale.
- Finally, we validate impact with before-and-after evidence.
DEX connects what employees experience to what leaders care about
People experience slow logins, crashes, and poor performance.
Leaders care about productivity, cost-to-serve, transformation success, and sustainability.
DEX links the two in a single operating model.
Outcomes you can expect
What improves when you manage experience properly with Digital Experience Management
Fewer disruptions and faster, more effective fixes
Issues are identified earlier and resolved before they impact users or escalate into repeat problems.
More productive teams, with less time lost to IT friction
Your people stay focused on their work, instead of waiting, restarting, or working around recurring issues.
Clear visibility into experience scores and performance trends
You see exactly where productivity is being lost, so you can prioritise the improvements that matter most.
Lower support costs through reduced demand and repeat work
Fewer incidents and smarter remediation reduce pressure on the service desk and improve cost-to-serve.
Start with a Digital Experience Proof of Value (2 weeks)
You don’t need a long programme to see the truth. Instead, start with a fast, evidence-led Proof of Value. In two weeks we establish your baseline, identify hotspots, and deliver quick wins. Then we present an executive pack with clear next steps.
Start your free* Proof of ValueWhat you get from the Proof of Value
First, we baseline your experience reality. We look at experience score, crash rates, hang time, and device health.
Next, we identify the worst-performing areas and friction journeys.
Then we apply safe remediations and show before-and-after impact.
After that, we deliver an executive pack that links gaps to cost and productivity.
Finally, we give you a prioritised roadmap: stabilise, automate, and remove the waste.
What DEX has quantified
If you want deeper proof, we can share the detail in the Proof of Value pack.
Get Started with Wanstor DEX
Free* 2-week Proof of Value
See exactly how your digital experience impacts performance across every part of your business.Share your contact details and we’ll be sure to get back to you soon.
*Free for organisations of 150 employees and above.
Why this is not “yet another tool”
You likely already have monitoring. However, monitoring does not remove friction by itself.
DEX gives you a repeatable way to reduce friction and prove value. So you stop arguing about “it feels slow” and start acting on evidence.
How DEX strengthens your service desk
A strong service desk should reduce demand, not just respond to it. DEX helps you spot issues users never report.
Then you fix once and scale the improvement across the cohort.
As a result, ticket volume drops and stability improves.
Who DEX is for
DEX fits organisations that want reliable operations and improved employee experience.
It also fits teams that want measurable outcomes without extra complexity.
If you run a hybrid, remote, or multi-site environment, DEX helps most. Likewise, if you plan a refresh or service improvement, DEX gives you evidence.
Frequently Asked Questions
What is Digital Experience Management (DEX)?
DEX measures how technology performs for users and improves it over time. So you reduce friction, not just tickets.
How is DEX different from traditional monitoring?
Monitoring tracks systems. DEX tracks experience and business impact. As a result, you prioritise fixes that change outcomes.
How quickly will we see value?
You see insights during the Proof of Value period. Then you get an executive pack and roadmap.
What do you deliver in the Proof of Value?
We baseline, identify hotspots, apply quick wins, and prove impact. Finally, we deliver a board-ready decision pack.
How does DEX reduce tickets?
We spot hidden issues and remove repeat causes. So fewer incidents reach the service desk.
Do we need to run DEX ourselves?
No, Wanstor delivers DEX as a managed service. So you get outcomes, not another platform to babysit.
Stop measuring complaints
If you can’t prove where time is lost, you can’t manage experience. So start with evidence, not opinion. Start your Digital Experience Proof of Value and see the impact in two weeks.
Start your free* Proof of Value