Your IT looks fine. Your people’s experience doesn't. We'll show you why.
A 2‑week Digital Experience Management (DEX) Proof of Value that shows where productivity is being lost - and what to fix first.
Digital Experiece Management (DEX) | Improve employee productivity, reduce IT tickets, and gain clear visibility of IT performance
Tickets don’t show how work actually feels
Most IT teams measure what happens after something breaks.
Tickets close. SLAs are met. Yet work stays slow. Which means:
- productivity loss remains invisible
- cost-to-serve continues to rise
- decisions are based on incomplete information
You end up managing symptoms, not performance.
A fast, evidence-led Digital Experience assessment
The DEX Proof of Value is a short, structured engagement designed to:
- uncover hidden friction across your environment
- quantify its impact on productivity and cost
- show where to act first
This is not a demo. It is a decision-ready, evidence-based assessment.
How the DEX Proof of Value works:
Delivered in two weeks:
Week 1: Establish the baseline
We measure digital experience across:
- devices
- applications
- connectivity
Week 2: Identify and resolve key friction
We:
- apply targeted fixes
- validate improvements with before-and-after evidence
- pinpoint the worst-performing areas
Executive readout
You receive a board-ready summary:
- where productivity is being lost
- what’s causing it
- what to prioritise next
What this delivers in two weeks
Clear answers, not assumptions
- Immediate visibility of hidden IT friction
You gain a clear, evidence-based view of where performance issues exist across devices, applications and connectivity – even when no tickets are raised.
- Validated improvements with measurable impact
Targeted fixes are applied and proven with before‑and‑after evidence, so you can see real, quantifiable change within weeks.
- A clear link between experience and productivity
You understand how digital employee experience impacts time, output, and cost – not just IT metrics or assumptions.
- Early reduction in repeat issues and support demand
By addressing root causes, you begin to reduce recurring incidents and service desk pressure during the PoV itself.
- A decision‑ready plan for what to do next
You leave with a prioritised, evidence-backed view of where to focus – so leadership can act with confidence.
Why this matters now
AI, automation, and hybrid working are increasing demand on your IT environment.
However, most environments were not designed to support that level of scale, speed, or variability. As a result:
- small inefficiencies multiply
- productivity gains stall
- costs increase without clear visibility
The constraint is not the technology. It is the experience it delivers.
See what your IT experience actually looks like
If you’re not measuring digital experience, you’re only seeing part of the picture.
*Free for organisations of 150 employees and above.
Frequently asked questions
Here’s everything you need to know before reserving your slot:
What is a DEX Proof of Value?
A short Digital Experience Management engagement that measures user experience and identifies where productivity is being lost.
How long does the Proof of Value take?
Typically two weeks, including baseline, remediation, and executive reporting.
What makes this different from a DEX platform demo?
This is an evidence-led assessment with real data and real improvements – not a demonstration of features.
What outcomes should we expect?
Improved productivity, fewer disruptions, better visibility, and reduced support demand.
How does this reduce IT support tickets?
By identifying and resolving root causes before they become incidents, reducing repeat issues and demand.
Ready for your board-level digital experience assessment?
So, take the first step towards a smarter digital workplace – sign up now.