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Digital Experience Management: Happier employees. Fewer IT issues. Productivity gains.

Shift IT from “fixing tickets” to “protecting performance” within weeks.

Secure your Proof of Value

When employees struggle with IT, productivity drops and costs rise. With Wanstor’s Digital Experience Management (DEX), you move from reactive fixes to proactive experience-led operations that prevent problems before they happen.

 

What is DEX?

DEX (Digital Experience Management) is how you measure, manage, and improve the digital experience across the entire employee journey – not just respond to tickets.

DEX connects what employees experience to what leaders care about

Learn more from this brochure    View brochure

You likely have plenty of monitoring. What you need is a repeatable way to reduce friction and prove the value – not “yet another tool”. Watch our short video below – proof we’ve got precisely what you need.

Secure your free* Proof of Value

Ready to unlock measurable business value, resilience, and competitive advantage? Find out the value of DEX within just two weeks.

Request yours

What changes after you implement DEX with Wanstor?

 

  • Fewer disruptions, faster fixes – issues identified and resolved before users notice.
  • Happier, more productive teams – smoother tech means less friction and more focus.
  • Clear visibility into experience scores – prioritise the improvements that matter most.
  • Lower support costs – fewer tickets and less time wasted on repetitive fixes.
  • Better business outcomes – because technology works without friction.

 

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Outcomes we’ve delivered:

How DEX delivers these

Our platform and practice transform service desk operations through five fundamental shifts:

  1. Reactive → Proactive: Detect emerging issues early and prevent incidents from reaching the helpdesk.
  2. Monitoring → Observability: Move beyond basic monitoring to deep, end‑to‑end telemetry of user journeys and device health.
  3. Cost Centre → Value Driver: Tie experience improvements to measurable business outcomes and ROI.
  4. Experiment → Execution: Replace ad‑hoc pilots with proven playbooks and repeatable automation.
  5. Service Experience → Digital Experience: Elevate from ticket handling to holistic employee experience across apps, endpoints and networks.

 

Watch our on‑demand webinar to discover how DEX predicts and resolves IT issues before they impact your business – boosting efficiency, elevating employee experience, and showcasing the power of proactive IT through a live demo.

Watch now

Free* 2-week Proof of Value

 
See exactly how your digital experience impacts performance across every part of your business. Within a fortnight, we will:

  • Deploy a lightweight observability agent to a representative cohort
  • Observe real user experience across devices, apps, and locations; correlate with support data
  • Apply silent remediations, surface structural issues, and size the value
  • Deliver a board-level readout: risk, opportunity, ROI map + 90-day action plan

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*Free for organisations of 150 employees and above.


Why leaders choose Wanstor

At Wanstor, we empower leaders to transform IT from a cost centre into a strategic value driver. Our approach is built on three core pillars:

  • We are the only UK partner with full observability – see every device, app, and user experience, all in real time.
  • Experience First: Proactive, people-centred IT that eliminates friction and boosts productivity across your organisation.
  • Secure by Default: Security and resilience are embedded into every service, ensuring your business operates with confidence.
  • AI Fluent: We also harness AI to automate, optimise, and unlock new value – delivering smarter, faster decisions at every level.

Find out more from our brochure:

Why choose Wanstor

Frequently Asked Questions

Is this employee monitoring?
No. The focus is digital friction and system performance – so you can fix what’s slowing work down, not surveil individuals.

How quickly will we see value?
Most organisations see measurable improvements in the first 30 days through prioritised fixes and automation, with ROI and operational embedding over 60–90 days.

Do you integrate with our ITSM process?
Yes – including ServiceNow integration to operationalise insights and remediation.

What devices do you cover?
Windows, macOS, iOS, Android, Linux and IoT.