The era of ticket-led IT is over.
Ticket-chasing can’t keep up with hybrid work and AI-speed change. Wanstor Managed DEX turns IT into an experience engine - detecting friction, auto-remediating issues, and proving ROI with Experience Scores.
What is Digital Experience Management (DEX)?
It isn’t monitoring. It’s autonomous improvement.
Wanstor Managed Digital Experience Management combines endpoint telemetry + digital experience analytics + automation to fix issues before they become tickets. Our roadmap goes beyond dashboards: AI-driven playbooks, proactive runbooks, and next-gen automation that reduces noise and eliminates repeat incidents – so IT becomes predictive, not reactive.
• AI-driven remediation: silent fixes and automation that remove friction without disrupting users.
• Experience Score management: measure what “good” looks like and prioritise improvements that change productivity.
• Symptomless problem management: spot the issues nobody reports – then permanently remediate root causes.
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You likely have plenty of monitoring. What you need is a repeatable way to reduce friction and prove the value – not “yet another tool”. Watch our short video below – proof we’ve got precisely what you need.
Stop measuring complaints. Start managing experience.
Secure your free* Proof of Value
Ready to unlock measurable business value, resilience, and competitive advantage? Find out the value of DEX within just two weeks.
Start yoursWhat changes after you implement DEX with Wanstor?
- Fewer disruptions, faster fixes – issues identified and resolved before users notice.
- Happier, more productive teams – smoother tech means less friction and more focus.
- Clear visibility into experience scores – prioritise the improvements that matter most.
- Lower support costs – fewer tickets and less time wasted on repetitive fixes.
- Better business outcomes – because technology works without friction.
Outcomes we’ve delivered:
How DEX delivers these
Our platform and practice transform service desk operations through five fundamental shifts:
- Reactive → Proactive: Detect digital friction early and stop tickets before they happen.
- Monitoring → Observability: Real endpoint telemetry across devices, apps, networks – end‑to‑end..
- Cost Centre → Value Driver: Link DEX improvements to measurable productivity and ROI.
- Pilot → Operating model: Proven playbooks + repeatable automation (not another tool to babysit).
- Ticket handling → Digital employee experience: manage performance across the employee journey, not just incidents.
Watch our on‑demand webinar to discover how DEX predicts and resolves IT issues before they impact your business – boosting efficiency, elevating employee experience, and showcasing the power of proactive IT through a live demo.
Free* 2-week Proof of Value
See exactly how your digital experience impacts performance across every part of your business. Within a fortnight, we will:
- Deploy a lightweight endpoint telemetry agent to a representative cohort
- Observe real digital experience across devices, apps, and locations; correlate with support signals
- Apply silent remediations + identify structural friction and repeat causes
- Deliver an exec readout: Experience Scores, ROI map, and a 90‑day improvement plan
Share your contact details and we’ll be sure to get back to you soon.
*Free for organisations of 150 employees and above.
Why leaders choose Wanstor
At Wanstor, we empower leaders to transform IT from a cost centre into a strategic value driver. Our approach is built on three core pillars:
- We are the only UK partner with full observability – see every device, app, and user experience, all in real time.
- Experience First: DEX makes performance a protected outcome, not a support metric.
- Secure by Default: friction reduction prevents risky workarounds and improves resilience.
- AI Fluent: automation and AI-driven playbooks reduce noise, speed remediation, and scale improvements.
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Frequently Asked Questions
Is this employee monitoring?
No. The focus is digital friction and system performance – so you can fix what’s slowing work down, not surveil individuals.
How quickly will we see value?
Most organisations see measurable improvements in the first 30 days through prioritised fixes and automation, with ROI and operational embedding over 60–90 days.
Do you integrate with our ITSM process?
Yes – including ServiceNow integration to operationalise insights and remediation.
What devices do you cover?
Windows, macOS, iOS, Android, Linux and IoT.