Future-Proofing IT in Hospitality: A Managed Approach

In a fast-changing hospitality market, IT needs to be agile, secure, and built to scale. Discover how a managed approach to operations can future-proof your technology, support growth, and keep guest experiences flawless.

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Why Hospitality Brands Choose Managed IT

In hospitality, the pace of change is relentless due to new guest expectations, digital-first journeys, and ever-growing operational complexity. For CTOs, the challenge isn’t just keeping up, it’s staying ahead. That’s where Managed Operations comes in: a smarter, scalable way to future-proof your IT and create space for innovation.

The Trends Shaping Hospitality IT

Today’s hospitality businesses are operating in a tech-charged landscape. From app-based ordering and AI-driven personalisation to real-time inventory visibility and hybrid working for head office teams, IT has become the central nervous system of the guest experience.

Some of the biggest drivers of IT change in hospitality right now include:

  • Omnichannel experiences: Guests expect seamless interactions across digital and in-person touchpoints.

  • Data-led decisions: Real-time reporting isn’t a nice-to-have—it’s essential for everything from menu engineering to labour forecasting.

  • Scalability under pressure: As operators expand or franchise, the tech stack must scale instantly—without creating fragmentation.

  • Cybersecurity: High customer data volumes mean the risk (and cost) of a breach is higher than ever.

These challenges can overwhelm in-house teams, especially when they’re already stretched managing day-to-day operations. That’s why many forward-thinking CTOs are turning to Managed Operations to take control.

Why Managed Operations Is Key to Scaling Hospitality IT

Managed Operations is more than outsourcing IT support. It’s about partnering with specialists who design, run, and evolve your technology in sync with your business goals—freeing your internal team to focus on strategy.

Here’s how MO helps you scale smart:

1. Standardised Systems for Growth

As you open new sites or launch new services, MO ensures every location operates on a consistent, secure, and fully managed platform. No more IT patchwork—just seamless rollouts and instant readiness.

2. Proactive Support & Monitoring

With 24/7 monitoring and incident response, issues are identified and resolved before they disrupt service. That’s less downtime, happier teams, and better guest experiences.

3. Cost Predictability

Managed Operations delivers enterprise-grade tech management at a predictable monthly cost, meaning you don’t have to worry about any unexpected bills for reactive fixes or emergency upgrades.

4. Built-In Agility

Need to trial a new app or spin up infrastructure in a new market? With Managed Operations get cloud-native flexibility and expert configuration on demand, so you’re never stuck waiting on internal capacity.

Scaling with Confidence: Treetop Adventure Golf Sets the IT Gold Standard

As Treetop Adventure Golf prepared to open its flagship Birmingham venue, it knew technology had to keep pace with its bold vision — from immersive audiovisual effects to a fully cashless system.

By partnering with Wanstor and adopting a Managed Operations (MO) model, Treetop established a gold standard for IT across its estate. We unified and secured their infrastructure with SD-WAN for always-on connectivity, deployed Microsoft 365 for modern collaboration, and rolled out a cloud-based telephony solution integrated with their wider ecosystem.

“We had a vision for what we wanted, and we needed the technology to fall into place behind that. Wanstor have made this happen,
and we now have the gold standard we desired.” – Phil Edwards, Head of Operations

With our 24/7 helpdesk, proactive support, and scalable, site-wide provisioning, Treetop no longer worries about IT — they just focus on delivering extraordinary guest experiences.

“It’s great to not have to think about IT. That’s what they promised, and that’s what they delivered.”

Why Wanstor

In a sector where experience is everything and downtime isn’t an option, Wanstor helps hospitality businesses future-proof their IT with a Managed Operations (MO) approach. From rapid expansion to evolving customer demands, our scalable, secure, and always-on IT solutions are built to keep pace with the hospitality industry’s growth.

With over 20 years of experience and trusted by leading brands like Wagamama and Treetop Adventure Golf, we specialise in:

  • Scalable Infrastructure that supports new site rollouts, tech upgrades, and evolving service models.

  • Proactive Managed Operations that reduce risk, prevent disruption, and give you total visibility across your IT estate.

  • 24/7 Support that keeps teams focused on service, not tech issues.

  • Cloud Optimisation tailored to your unique operational needs—balancing performance, compliance, and flexibility.

  • Sector-Specific IT Expertise to help you stay ahead of trends and challenges in hospitality.

With Wanstor, you’re not just keeping the lights on. You’re building a digital foundation for smarter growth and better guest experiences. Contact us today to find out how we can help your business thrive.