Close-up of hospitality server taking card payment on an ePOS device from a group of diners in a restaurant setting

We’ll install, upgrade and provide 24/7 support for your POS solution

Powering the most successful retail and hospitality venues across the UK

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Ring up your sales with a fully installed and supported POS solution

Your Point of Sale (POS) solution is arguably the most important tool your hospitality venue will have, as it’s the technology that enables you to make sales, track inventory, deliver and report. But setting up your POS and maintaining it is not always straightforward. We can help.

We are an Oracle Gold Partner and have worked extensively with Simphony POS across our customer base to implement and manage their POS solutions.

Whether it’s ongoing management or support for special projects like new site openings we scope and build your POS design according to best practice.

Installation and software set up

Set login details and configure your accounts with relevant details including location and number of outlets

Create inventory catalogue

Set up your products and services with relevant SKUs, prices, descriptions, size, colour and menu options

Set up user accounts

Set up your users and assign permission levels for admins, managers, cashiers and other staff

Set up hardware

Purchase and configuration of all your hardware, from payment terminals, cash drawers, barcode scanners and receipt printers to iPads, Kitchen Display Units and reservation terminals

Set up POS payments

Whether it’s contactless devices, cash registers or eCommerce solutions, we configure everything and integrate all relevant third-party payment processors

Connect to other business apps

Your business works better when it's connected - we ensure that any POS solution is connected to your Ecommerce platform, accounting software, loyalty programmes and marketing automation apps

wagamama relies on technology to help deliver a positive experience to customers. As such it was vital we partnered with an organisation that had in-depth understanding of the hospitality industry with the right people, systems and processes in place to help us meet customer demand."

Chief Information Officer,
wagamama

Simphony ePOS device seated on table in a hospitality environment

Simphony Point of Sale for Restaurants

Simphony from Oracle helps restaurateurs optimize their online and in-house operations in real time from any device.

Online Ordering and Delivery

Since the sudden rise in food delivery services, it’s important to have a seamless process when it comes to ordering, preparing and delivering your food and beverage services. Our dedicated POS team will streamline the whole process by integrating your online and app orders directly into your POS solutions and combine all your delivery services into one easy-to-use format.

Laptop and Mobile Devices with Online Ordering Platform displayed

Manage multiple delivery apps accommodated through one interface without the need to maintain multiple tablets
Take online and app orders and transmit the data directly onto your POS system. Orders are sent straight to the kitchen and printed eliminating the need for manual orders
Online orders follow the same process as table orders minimising confusion for the kitchen and driving better accuracy through automation
Alert your customers when their orders are ready for kerbside pickup or are on their way for delivery

Payment Solutions

We’ll set up an end-to-end payment solution that allows you to accept payments from consumers no matter how they want to pay.

Oracle Micros ePOS Payment Endpoint and Mobile Payment Device

Payments accepted from debit cards, credit cards, Apple Pay, Samsung Pay and Google Pay
Pay at table, pay on phone, pay with vouchers
Integrated with Simphony, putting your transactions, roundtrip payment data and associated costs in a single reporting dashboard

Conversational Ordering

We can configure your conversational ordering screens allowing orders to be taken the way they’re spoken, without interrupting your customers.

Oracle Micros ePOS Mobile Payment Device

Employees are presented with conversational ordering screen best suited for their role, environment, or function
All fully customizable to suit the needs of your business
Encourage cross selling while providing the flexibility to change orders on the fly

Table Management, Reservations and Wait Lists

Our specialised POS team will set up any table management requirements as well as tailoring your reservations and wait lists policies.

Oracle Micros ePOS Table Management Solution

Full visibility of how long guests have been at tables helping you to maximise your revenues
Deliver service alerts to help staff be more attentive to guests
Manage reservations quickly and easily using a simple drag and drop format

Self Service Kiosks and Multichannel Kitchen Displays

Simphony powers Oracle MICROS self-service kiosk hardware as well as third-party kiosks to shorten lines and wait times.

Oracle Micros Self-service Kiosk Solutions

Update prices, menu options, and upsell items across multiple kiosks at once while reducing staff overhead
Manage orders from multiple channels, including in-house waitstaff, self-service kiosks, drive-thru, website, mobile ordering apps, and third-party delivery apps
Simphony powers Oracle MICROS self-service kiosk hardware as well as third-party kiosks to shorten lines and wait times

We pride ourselves on delivering an exceptional service to the restaurant and hospitality sector. We know our customers inside out, and have the right technical knowledge and dedicated expertise to ensure technology is a business enabler and delivers significant ROI."

Russell,
PoS Implementation Manager, Wanstor

Menu Management

Price changes, promotions and seasonal updates can be a headache for restaurants to manage, but our experienced POS team are on hand 24/7 to quickly and seamlessly implement all of your changes.

Update all of your digital menus (online, on third-party delivery platforms and in-store)
Remove the need for separate tables on different delivery platforms
Benefit from standardisation and brand enforcement across all locations including franchises