IT support services that deliver business impact

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Stronger alignment between IT and your organisation

Transforming IT from a cost centre into a true business enabler

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A proactive approach to IT Support

Providing visibility and solutions to potential IT problems

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Improving your IT staff productivity

Implementing programmes of work to automate manual IT processes

Find out how Wanstor can support your business.

Our IT Support Services

24x7 Service Desk
24x7 Service Desk

We offer first, second & third line engineering support from our central London HQ. Users choose how they report IT incidents via phone, email, web chat or though a bespoke portal

Incident Management
Incident Management

We use industry leading best practices to handle IT incidents from reporting to resolution stage. At each stage of the resolution process users are kept informed of progress

Problem & Event Management
Problem & Event Management

We have a proven IT problem and event management process. This helps us identify the root cause of IT problems, track records to analyse common issues, and plan effective resolutions

Change Management
Change Management

Our proven change management methodology helps IT departments to monitor IT changes and plan every stage of the change management process

CMDB
CMDB

We can help you develop a configuration management database (CMDB) that enables the better management of IT assets, and their configurations

Service Catalogue
Service Catalogue

We can help you to organise your IT services into service categories & publish them to the IT department & the wider business

Asset Management
Asset Management

We can provide you with an IT asset management tool that enables the IT team to discover all their IT assets, categorise them, and add updates automatically

Knowledge Base
Knowledge Base

Our knowledge portal enables users to resolve common IT incidents themselves without having to phone the helpdesk allowing it to focus on higher priority tickets

SLAs & Performance Reporting
SLAs & Performance Reporting

We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions, and prevent SLA breaches with timely escalations

Network Monitoring
Network Monitoring

Having the right network monitoring service in place allows IT teams to identify where problems are occurring, and add new features, capabilities and automation to help reduce defect rates and system downtime

Remote & Onsite Support
Remote & Onsite Support

We have a range of fully qualified 1st, 2nd and 3rd line engineers based across the UK. Whether you need remote or onsite support, we can provide the IT people you need to supplement your existing IT team

Continual Service Improvement
Continual Service Improvement

The CSI plans we put in place enable our customers to take advantage of their IT capabilities and resources, find ways to make IT even more cost effective and helps to deliver even greater business value

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Wanstor
124-126 Borough High Street London, Middlesex SE1 1LB
Phone: 0333 123 0360, 020 7592 7860