IT support services that deliver business impact
Stronger alignment between IT and your organisation
Transforming IT Support into a true business enabler
A proactive approach to Managed IT Support
Providing visibility and solutions to potential IT problems
Improving your IT staff productivity
Implementing programmes of work to automate manual IT processes
Our IT Support Services
24x7 Service Desk
We offer First, Second and Third Line engineering support from our central London Headquarters. Customers are able to report IT incidents via phone, email or though a bespoke Service Portal.
We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process.
Problem & Event Management
We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning.
Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process.
We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration.
We help you organise your IT Services into service categories, publishing these to both the IT department & your wider business.
We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update.
Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations
The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime.
Onsite & Remote Support
We have a range of fully qualified First, Second and Third Line engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical.
Continual Service Improvement
The CSI plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value.