Fully Managed
IT Services
Helping you reduce cost and complexity
through innovative IT solutions
Fully managed IT Solutions around your business needs
Simpler IT Supplier management
Providing a single point of contact for all your IT needs
Creating a future-proof IT strategy
Enhance IT availability with world-class infrastructure
Reduce your IT security concerns
Mitigate business IT risks with a forward-thinking industry leader
Our Managed IT Services
24x7 Service Desk
We offer First, Second and Third Line support in managing your IT Services, with customer reporting on IT incidents via phone, email or our bespoke online Support Portal.
Incident Management
We follow industry-leading best practice in tackling IT incidents from reporting to resolution, with customers updated every step of the way.
Problem & Event Management
We have a proven IT problem and event management process. This helps us identify the root cause of IT problems, track records to analyse common issues, and plan effective resolutions.
Remote & Onsite Support
We have a range of fully qualified 1st, 2nd and 3rd line engineers based across the UK. Whether you need remote or onsite support, we can provide the IT people you need to supplement your existing IT team.
Patch Management
Our patch management services eliminate network vulnerabilities, deploy patches in an orderly and controlled fashion and simplify the involvement required of end users.
Asset Management
We can provide you with an IT asset management tool that enables the IT team to discover all their IT assets, categorise them, and add updates automatically.
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions, and prevent SLA breaches with timely escalations.
Network Monitoring
Access to our network monitoring service allows IT teams to identify network issues or incidents and add new features, capabilities and automation in helping to reduce defect rates and system downtime.
Continual Service Improvement
The CSI plans we implement for our customers enable them to leverage internal IT capability and resources, explore improved cost effectiveness and deliver greater value to the business.
Managed Hosting
We offer a range of Managed Hosting services to businesses including server monitoring, configuration and maintenance, security, storage, virtualisation and compute.
Proactive IT Estate Audits
We undertake upfront assessment of infrastructure, core applications, problem tickets and sites to identify quick win resolutions.
Active Directory Management
Handling complex tasks like Bulk Management of user accounts and AD objects, delegating role-based access to Help Desk Technicians, and generating AD Reports for use in Compliance Audits.
End-to-End IT Security
Safeguard your IT estate with our Security Solutions and secure IT environments dispersed across multiple locations.
Endpoint, Hardware & Mobile Device Management
Desktop Central software enables IT teams to manage servers, laptops, desktops, mobile and tablet devices from a central location.
Password Manager Pro
We provide managed access to your domains through integrated Password Manager Pro and best practice frameworks for Authentication, Authorization and Access.
Infrastructure Management & Maintenance
Wanstor’s proactive infrastructure support service monitor’s critical items of equipment ensuring a suitably resilient configuration is in operation.
Licence Compliance
Providing a single list view of all software licences with critical details including purchases & installations, active licenses and manufacturer profiling.
Vendor Management
We work with best in class vendor partners to deliver true technology transformation across your IT infrastructure.
Service Management
Wanstor’s Service Management specialists are available 24 hours a day, 7 days a week, 365 days a year for everything from minor incidents to major outages, providing your IT teams with real-time, in-depth reporting.
Project Management
Wanstor’s Project Managers enable you to employ trusted, experienced IT Project Management professionals on projects vital to your business strategy.
Account Management
Our account management team are responsible for delivering consistent customer satisfaction, working with you to ensure the right services and solutions are in place for your organisation.
