Fully Managed
IT Services
Helping you reduce cost and complexity
through innovative IT solutions
Complete IT Solutions around your business needs
Simpler IT supplier management
Providing a single point of contact for all your IT needs
Creating a future-proof IT strategy
Enhance IT availability with a world-class global infrastructure
Reduce your IT security concerns
Mitigate business and IT risks with a forward-thinking industry leader
Our Managed IT Services
24x7 Service Desk
We offer first, second & third line engineering support from our central London HQ. Users choose how they report IT incidents via phone, email, web chat or though a bespoke portal
Incident Management
We use industry leading best practices to handle IT incidents from reporting to resolution stage. At each stage of the resolution process users are kept informed of progress
Problem & Event Management
We have a proven IT problem and event management process. This helps us identify the root cause of IT problems, track records to analyse common issues, and plan effective resolutions
Remote & Onsite Support
We have a range of fully qualified 1st, 2nd and 3rd line engineers based across the UK. Whether you need remote or onsite support, we can provide the IT people you need to supplement your existing IT team
Patch Management
Our patch management services eliminate network vulnerabilities, deploy patches in an orderly and controlled fashion and simplify the involvement required of end users
Asset Management
We can provide you with an IT asset management tool that enables the IT team to discover all their IT assets, categorise them, and add updates automatically
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions, and prevent SLA breaches with timely escalations
Network Monitoring
Having the right network monitoring service in place allows IT teams to identify where problems are occurring, and add new features, capabilities and automation to help reduce defect rates and system downtime
Continual Service Improvement
The CSI plans we put in place enable our customers to take advantage of their IT capabilities and resources, find ways to make IT even more cost effective and helps to deliver even greater business value
Managed Hosting
We offer a range of Managed Hosting services to businesses including server monitoring, configuration and maintenance, security, storage, virtualization and compute
Proactive IT Estate Audits
We undertake upfront assessments of infrastructure, core applications, problem tickets and sites to identify quick win resolutions
Active Directory Management
Handling complex tasks like Bulk Management of user accounts and AD objects, delegating role-based access to Help Desk Technicians, and generating AD Reports for use in Compliance Audits
Security
Safeguard your IT estate with our range of Security Solutions and effectively secure IT environments dispersed across multiple locations
Endpoint, Hardware & Mobile Device Management
Desktop central software enables IT teams to manage servers, laptops, desktops, smartphones, and tablets from a central location
Password Manager Pro
We manage access to your domains through integrated Password Manager Pro (PMP) and best practice frameworks for Authentication, Authorization and Access (AAA)
Infrastructure Management & Maintenance
Wanstor’s proactive infrastructure support service monitor’s critical items of equipment ensuring a suitably resilient configuration is in operation
Licence Compliance
Providing a single list view of all software licences with critical details including purchases & installations, active licenses and manufacturer profiling
Vendor Management
We work with best in class vendor partners to deliver true technology transformation across your IT infrastructure
Service Management
Wanstor’s Service Management team are available 24x7x365 for everything from minor incidents to major outages, providing your IT teams with real-time, in-depth reporting on your services
Project Management
Wanstor’s Project Managers enable organisations to employ trusted, experienced IT Project Management professionals on strategically important projects
Account Management
Our account management team at Wanstor are responsible for delivering high levels of customer satisfaction, working with you to ensure the right services and solutions are in place for your organisation
