Managed IT support and Services
Providing IT support in London and UK reducing the cost and complexity of IT for our customers
IT Support Services that deliver business impact
Whether it involves trouble-shooting intricate technical problems, remedying software glitches, fine-tuning network performance or offering strategic cyber security advice, we are committed to providing award-winning 24/7/365 IT Support.
Industry aligned specialist IT support
We have dedicated service desks split across Hospitality and Retail, Not-for-Profit and Professional Services, ensuring a deep understanding of your business and sectors.
Proactive IT Management
We’re confident we can provide fully managed proactive IT support services that will exceed your expectations.
Automation and AI
We use a world-class ITSM tool and invest in AI-driven automation including Chatbots for rapid detection and resolution of issues.
Customer Empowerment
Our sophisticated knowledge hub aims to empower customers to self-serve at the touch of a button.
Flexible Packages
As-as-service, per user per month style options to suit your business needs.
Our IT Support Services
24/7 Service Desk
We offer First, Second and Third Line outsourced tech support from our London Headquarters. Customers are able to report IT incidents via telephone, email or through a bespoke Service Portal
Incident Management
We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process
Problem & Event Management
We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning
Change Management
Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process
CMDB
We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration
Service Catalogue
We help you organise your IT Services into service categories, publishing these to both the IT department and your wider business
Asset Management
We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update
Knowledge Base
Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations
Network Monitoring
The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime
Onsite & Remote Support
We have a range of fully qualified First, Second and Third Line Engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical
Continual Service Improvement
The CSI Plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value
Driving business excellence with Advanced Tech Solutions
We exist to harmonise technology with business. Our mission is to empower growing organisations with secure IT solutions and services that bolster operational efficiency, resilience, and customer experiences. By providing access to award-winning IT services and enterprise-level technology, we enable our customers to focus on their core competencies.
Rapid Triumphs, Lasting Shields
Our Service Desk motto demonstrates commitment to quick resolutions and long-lasting protection for our customers."
Award-winning and superior service
Our unwavering commitment to excellence has earned us a multitude of prestigious awards over the past two decades.
Our world-class IT service desk consistently maintains the highest standards, as evidenced by our recent SDI (Service Desk Institute) awards, and our remarkable Net Promoter Score (NPS) consistently exceeding 80.
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