wagamama meal with plates and condiments on table

About wagamama

wagamama opened their doors in london’s bloomsbury in 1992, inspired by fast-paced, japanese ramen bars and a celebration of asian food. The restaurant set out to create a unique way of eating bringing the fresh, nourishing, flavours of asia to the UK.

The Challenge

As a thriving restaurant business dependent on technology, wagamama required scale to assist in the operation of IT services to support 160 UK eateries and 5 in the US. It needed fast, 24/7 IT support for teams to help fix critical technology issues in restaurants, and keep them running smoothly.

The Solution

All restaurants and wagamama’s head office now have a dedicated Hospitality Service Desk Team that provide 1st to 3rd line technical support for all hardware and software issues.

wagamama relies on technology to help deliver a positive experience to customers. As such, it was vital we partnered with an organisation that had in-depth understanding of the hospitality industry with the right people, systems and processes in place to help us meet customer demands."
Director of Business Development,
wagamama employee standing next to till laughing and smiling


  • IT infrastructure rebuilt to be more sustainable, manageable and cost-effective
  • Remote services replaced to improve remote working
  • OneDrive and Filesharing introduced to enable secure and effective collaboration
  • More streamlined, efficient staff onboarding system introduced
  • Daily troubleshooting of all company-wide IT issues
Download full Case Study