Wanstor Shares Insights on Leading the Future of the Service Desk

Wanstor CEO Francesca Lukes SDI Conference Speaker Banner

Wanstor’s CEO, Francesca Lukes has been invited to speak at the SDI conference 'Navigating the Future: Service Desk Leadership' and share her thoughts on the evolving role of the service desk.

This dynamic leadership conference, hosted by The Service Desk Institute will take place on the 10th July 2024 and is curated for service desk managers navigating the agile and remote work era. The conference covers best practices for agile transformation, managing remote teams, attracting top talent and achieving organisational success. Francesca’s talk, titled ‘Leading the Service Desk of the Future’ focuses on the innovation in the world of work and the evolving role IT Service desk delivery.

Moving away from resolving issues to becoming an enabler of technology adoption, she’ll dive into how their new objectives will move away from finding and fixing issues to focusing on improving staff experience, increasing technology adoption and boosting productivity.

She will also discuss some future trends that will affect Service Desks, how they will change the skills and leadership required, and how service desk leaders can prepare themselves and their teams to succeed and improve service results.

About The Service Desk Institute

Since 1988, the Service Desk Institute (SDI) has been the leading global network for service desk professionals from all over the world. Their vision is to help service desks and support teams achieve excellence.

The SDI has been supporting, motivating and connecting ITSM and service desk communities by offering industry best practice and sharing knowledge. They are a reliable, credible and independent partner to the service desk industry, encouraging thousands of organisations and professionals worldwide to pursue service improvement and to reach their full potential.

SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality. Organisations globally, large and small use their IT Service Standards to keep up with ITSM best practice.

Wanstor and SDI

Wanstor are a member of the Service Desk Institute and we’re currently working towards achieving a Service Desk Certification in 2024.

We’ve also been shortlisted for, and won awards at the annual SDI Awards. In 2023, Wanstor won the award for 'Trusted Partner of the Year 2023’ and were also chosen as finalists in the 'Best Customer Experience' and 'Team Leader' categories. We’ve previously won the award for 'Best Managed Service Provider' in 2022.

Click here to find out more about Wanstor’s IT Services.