Contact us

Contact us

Empower your business with our expert 24/7 IT Service Desk

Our team of seasoned professionals are available 24/7 to address any technology-related hurdles your business encounters.

Whether it involves troubleshooting intricate technical problems, remedying software glitches, fine-tuning network performance, or offering strategic cybersecurity advice, we are committed to supporting your business objectives.

Our tiered experts, spanning from first-line responders to third-level specialists, possess extensive proficiency across a wide spectrum of technologies and maintain top-tier vendor certifications.

Wanstor IT Service Desk: Your gateway to sector specialist support

Our Service desk serves as the single point of contact for all your needs. Our dedicated teams specialise in core sectors, ensuring a deep understanding of your business and industry.

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Hospitality Team

Our specialised team offers tailored support for businesses in the vibrant hospitality sector, including restaurants, hotels, and travel agencies.

With a keen understanding of the fast-paced nature of these industries, we provide reliable solutions to keep your operations running smoothly, enhancing guest experiences, and driving business growth.

Not-for-Profit Team

Our compassionate team is here to provide dedicated assistance to charities, educational institutions, and housing organisations.

With a focus on empathy and efficiency, we help streamline your IT processes, allowing you to focus on your mission and community outreach.

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Professional Services Team

Our experienced Team offers expert guidance and support for private firms, banks, law offices, and other professional organisations.

With a deep understanding of regulatory compliance and industry standards, we ensure your IT infrastructure is secure, efficient, and aligned with your business objectives. Expert guidance for private firms, banks, and law offices.

Our IT Support Services

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24/7 Service Desk

We offer First, Second and Third Line outsourced tech support from our London Headquarters. Customers are able to report IT incidents via telephone, email or through a bespoke Service Portal

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Incident Management

We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process

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Problem & Event Management

We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning

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Change Management

Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process



We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration

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Service Catalogue

We help you organise your IT Services into service categories, publishing these to both the IT department and your wider business

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Asset Management

We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update

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Knowledge Base

Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets

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SLAs & Performance Reporting

We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations

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Network Monitoring

The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime

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Onsite & Remote Support

We have a range of fully qualified First, Second and Third Line Engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical

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Continual Service Improvement

The CSI Plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value

Stay updated with our latest news and insights from Wanstor

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The Future of the IT Service Support Desk

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Criteria for selecting an IT Managed Service Provider

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A Buyer's Guide to IT Managed Services